Frequently Asked Questions

You’ve Got Questions, We’ve Got Answers

How does it work?

When you place an order on our website or using Whatsapp, or WIX app we connect you to a nearby Doorstep Delivery UK driver who will collect your order from a nearby shop and deliver it straight to your door within 60 minutes. Only in Coventry.

You will get a message when the order is ready and dispatch. (same-day or you can select a date and time)

We use our own drivers so we will take responsibility until you get your order. 


we can arrange the driver to  charge you at the doorstep for any orders below £20 (It will cost you extra 50p service charge in addition to the delivery charge £3)

The minimum order value is £10.  Between £10 and £20 there was a delivery cost of £3.

To help our local customers in Coventry we decided to remove the £3 delivery charge 

Now spend over £10 to get free delivery.

Do you deliver to my area?

We deliver  anything in Coventry post code CV1 to CV7, however we can post your Ceylon products or non fresh to anywhere in the UK.

What are the delivery times?

We will always let you know the time we can deliver and it is flexible for you. We will deliver your order as soon as it's ready. We do deliveries between 8am to 6pm. 

The product I am looking for isn't on your website.

It seems the product you're looking for isn't available at this time. Don't worry, we are here to help you.

there is an option that you can leave a note with the product description in your shopping cart. 

we will bring them with your main order and you can pay for them at your doorstep by card.

we accept all the major UK bank Debit and credit cards + contactless payments at your doorstep. 

Please note : this service only for the items not on our website and you can return them to the driver without any cost if you are unhappy with the price or any substitution with a lower quality product.  

If you would like to make a suggestion to add the product to our website, please email your suggestion to contact@ceylonpride.com 

 We are consistently adding to our website and would be happy to receive feedback. 

Can I pay with cash?

Unfortunately we can't take cash payments due to safety reasons. However we can take card payments upon delivery or via online and payment link as a text message.